If you would like additional information about Telmate’s inmate calling services, please click the following link:

Lake County Sheriff's Department has contracted with Telmate to provide inmates and their family and friends with easy-to-use inmate telephone calling services at affordable rates.

To help the inmates stay connected with the outside world, Telmate provides the following multiple calling options.

1. Collect Calls - Inmate places a collect call which is accepted and paid for by the party they are calling e.g. the friends and family members.
Note: Inmates CANNOT make Collect Calls to Cell Phones, Business Phones or numbers that are blocked from receiving collect calls.

2. Prepaid Calls – Prepaid call accounts are set up by the called party (e.g. the inmate’s family/friends.) to eliminate the problem of collect call blocks. Inmates can place prepaid calls to cell phones, office phones, hospitals and other commercial phone numbers that normally do not accept collect calls. When an inmate calls the end user, the call charges are deducted from the called party's prepaid account.

To receive prepaid calls, Inmate Family/Friends and others can easily and quickly set up Prepaid Call Account by one of these methods

a. Calling Telmate toll-free at 1-866-516-0115
b. Via Telmate's Website at

Note: Telmate allows a ONE TIME, ONE MINUTE Complimentary Free call between the inmate and the called party when the number that the inmate is trying to call is blocked from receiving collect calls.

3. Debit Calls – Inmates have the ability to purchase debit phone time through the commissary to call their friends and family members. These calls are paid for by the inmates and no charges appear on the called party’s monthly phone bill. Family and Friends can also add money to an inmate’s trust account, which he/she can then use to buy debit phone time, in the following ways:

a. Online by visiting the website:
b. Toll Free by calling: 1-866-516-0115.
c. Facility Kiosk – Located at the Lake County Facility

Blocking / Unblocking Numbers: Telmates's inmate telephones services allow you to block your number so that inmates at the Lake County Correctional Facilities cannot call your number. For any Customer Service Issues regarding Inmate Telephone Services, please contact Telmate at 1-866-516-0115.

4. Inmate Voice Mail - Friends and family can now leave inmates a voice mail message up to 3 minutes for only $1.25.  Just call 1-866-516-0115 and follow the prompts.



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